Refund & Return Policy

Our Commitment
We strive for your complete satisfaction with every purchase. This policy outlines the procedures and conditions for returning items and obtaining refunds, ensuring a transparent and fair process for all customers.

Eligibility for Returns & Refunds
To be eligible for a return and refund, your item must be in its original, unused, and unworn condition. It must have all original tags attached and be in the original packaging. Items that show signs of wear, have been altered, or are missing tags or parts cannot be accepted.

Non-Returnable Items
For hygiene and safety reasons, certain categories of items are final sale and cannot be returned. These typically include, but are not limited to, personal care items, fine jewelry, and personalized or made-to-order products. Clear indications will be provided on the product page if an item is non-returnable.

Initiating a Return
To start a return, please visit the dedicated Returns & Exchanges section of our website. You will need your order number and the email address used for the purchase. There, you can generate a return authorization and access pre-paid shipping instructions. Returns sent without prior authorization cannot be processed.

The Refund Process
Once we receive your return, our team will inspect the item to ensure it meets our return conditions. Upon approval, we will initiate your refund to the original payment method. Please note that the time it takes for the refund to be reflected in your account depends on your bank or card issuer’s processing times. Original shipping charges are typically non-refundable.

Damaged or Incorrect Items
We carefully check every order before dispatch. However, if you receive a damaged, defective, or incorrect item, please contact our customer support team immediately. We will gladly cover all costs for the return and expedite a replacement or full refund for such items.

Policy Updates
We reserve the right to modify this Refund Policy at any time. Any changes will be effective immediately upon posting the updated version on our website. Your continued use of our services constitutes acceptance of those changes. For the most current policy, please refer to this page on our site.