PATBO FAQs
Orders & Shipping
How can I place an order?
You can place orders directly through our official website, patbodress.com. Browse our collections, select your desired items, and proceed through the secure checkout.
Do you ship internationally?
Yes, we offer international shipping to numerous countries. Shipping costs and delivery timelines vary depending on the destination. You can view the specific details for your region during the checkout process on patbodress.com.
How can I track my order?
Once your order is shipped, you will receive a confirmation email containing your tracking number and a link to monitor your shipment’s progress.
Can I modify or cancel my order?
We process orders quickly to ensure fast delivery. Please contact our customer support team immediately via the help center on patbodress.com if you need to make a change. We will try our best to accommodate your request if the order has not yet entered the fulfillment stage.
Returns, Exchanges & Refunds
What is your return policy?
We want you to be completely happy with your purchase. Items can be returned within a specified period from delivery, provided they are in original, unworn condition with all tags attached. Please initiate all returns through the portal on patbodress.com.
How do I start a return or exchange?
Please log into your account on patbodress.com or use the order lookup tool in our help center to begin the process. Follow the instructions to generate a return authorization and a prepaid shipping label where applicable.
When will I receive my refund?
Refunds are processed to the original payment method once the returned items are received and inspected at our warehouse. Please allow several business days for the refund to reflect in your account after processing.
Product & Care
How do I choose the correct size?
Detailed size charts for each product category are available on every product page on patbodress.com. We recommend taking your measurements and comparing them to the chart for the best fit.
How should I care for my garment?
Care instructions are specific to each item and are listed on the interior label. General guidance includes hand washing or dry cleaning for embroidered and delicate pieces, and avoiding direct sunlight or harsh chemicals. Please refer to the specific instructions provided with your garment.
Do you offer restocks of sold-out items?
Restocks depend on material availability and production schedules. We recommend signing up for back-in-stock notifications on the product page at patbodress.com or following our social media for collection updates.
Website & Account
How do I create an account?
You can create an account during checkout or by selecting “My Account” on patbodress.com. Having an account allows you to track orders, save your details, and view your order history.
I forgot my password. How can I reset it?
Click on the “Forgot Password” link on the login page at patbodress.com. Enter your registered email address to receive a secure link to create a new password.
The website is not working correctly. What should I do?
Please try refreshing the page, clearing your browser cache, or using a different browser. If the issue persists, contact our support team with a description of the problem and a screenshot if possible.
Need More Help?
How can I contact customer service?
For any questions not covered in these FAQs, our dedicated customer service team is here to assist you. Please reach out to us directly through the contact form or help center on our official website, patbodress.com. We are committed to providing you with a seamless and supportive experience.